Effective Date: Mon 13 Oct. 2025

At Eclaa, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services.

1. Information We Collect

• Personal Information:

When you create an account or book a service, we collect details such as your name and phone number. This helps us verify your identity, manage bookings, and ensure secure communication between you and the beauty center.

• Usage and Technical Data:

We automatically collect non-personal information about how you interact with Eclaa, such as:
• Device type, operating system, and app version
• Log files and crash reports
• App usage metrics (e.g., screens viewed, time spent)
This information is used to understand how our app performs and to improve reliability and user experience.

• Third-Party Analytics:

Eclaa uses Firebase Analytics, a service provided by Google LLC, to analyze aggregate usage data and app performance. Firebase may collect anonymous identifiers and device information to help us understand app engagement and crashes. No personal identifiers (such as your name, phone number, or email) are shared with Firebase. You can learn more about Firebase’s data handling here: Firebase Privacy & Security

2. How We Use Your Information

We use your information to:
• Provide and manage your appointments and beauty services.
• Communicate updates about your bookings, offers, or promotions (only with your consent).
• Enhance the functionality, security, and user experience of the app.
• Comply with legal obligations and protect against fraudulent or unauthorized activities.
• Analyze aggregate app usage to enhance user experience.

3. Sharing Your Information

We respect your privacy and do not sell your personal data.
We may share your information only in the following cases:
• Service Providers: With trusted third-party partners (e.g., hosting providers) who help operate our app and services.
• Legal Requirements: When required to comply with applicable laws, regulations, or legal processes.

4. Data Security

We implement industry-standard security measures to safeguard your data, including encryption and secure servers. However, please note that no online platform is entirely risk-free, and we cannot guarantee absolute security.

5. Your Rights

You have full control over your personal data:
• Access, update, or delete your information through your account settings.
• Opt out of promotional messages by following the unsubscribe link in our emails or adjusting your notification preferences in the app.

6. Data Retention

We retain your information only for as long as necessary to provide our services or as required by applicable law.

7. Children’s Privacy

Eclaa is not intended for individuals under 18 years of age. We do not knowingly collect or store personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted in the app with an updated effective date. Continued use of Eclaa after such updates signifies your acceptance of the new policy.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, feel free to contact us:
•info@dmsisystems.com
• +20 2 3888 2888
• +20 100 8878885
• IZAR Plaza, Palm Hills, 6th of October, Giza, Egypt