Effective Date: 21-5-2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use “Truck” application. (By using the App, you agree to the practices described below).

1. Information We Collect

We do not collect or store personal data beyond what is necessary for the App’s core functionalities. Any data accessed (e.g., device token or temporary location data) is used solely for real-time service delivery and not stored or used for tracking, profiling, or marketing.
We do not collect or store personal data for tracking, profiling, or marketing purposes beyond what is necessary for the App’s core functionalities. However, to deliver our services and ensure smooth operation, the App may access the following information:

• Location Data (Drivers Only):

Real-time location data is temporarily used to enable users to track their assigned driver. This data is transmitted through a secure WebSocket connection and encrypted using AES (Advanced Encryption Standard) for enhanced security. The location data is not stored on our servers or any database.

• Device Information:

Basic device identifiers may be accessed to support compatibility and notification delivery (e.g., device token for push notifications).

• Biometric Authentication:

Local biometric features such as Face ID or fingerprint may be used to secure access to the app. Biometric data is processed locally on the device and is never shared or stored by the App.

2. How We Use Your Information

We only use the information accessed to:

• Facilitate and manage logistics and delivery services
• Provide real-time tracking functionality between users and drivers
• Enable biometric login features securely on-device
• Send essential service notifications through push messages

We do not sell, rent, or share your personal data or location acces with third parties for marketing, profiling, or advertising purposes.

3. Data Security

We are committed to protect your data. All sensitive communications—particularly real-time location sharing—are encrypted using AES before being transmitted via secure WebSocket channels. No personally identifiable information is stored unless absolutely required for service fulfillment and only for the shortest time necessary.

4. Third-Party Services

The App may use third-party services to support core features:

• Google Maps (android) / Apple Maps (ios) – for location and navigation services

Each third-party service provider has its own privacy policy. We encourage you to review them for further understanding.

5. Your Rights

As an end user, you have the right to:
• Deny or revoke location access (note: this may limit some app features)
• Request deletion of any user-provided data where applicable

6. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect or store data from minors.

7. Policy Changes

We may revise this Privacy Policy periodically. All changes will be communicated within the App and/or published on our official website. We recommend reviewing this policy regularly.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, feel free to contact us:
Email: info@dmsisystems.com
Phone number: +20 2 3888 2888
Phone number: +20 100 8878885
Address: IZAR Plaza, Palm Hills, 6th of October, Giza, Egypt